NEED HELP?
The Tortoise
Trust receives requests for help from all over the world. For many
years, we tried to answer each request personally. The volume of mail
recently, however, is such that we can no longer continue to do this.
INSTEAD WE NOW
HAVE AN ONLINE FORUM WHERE
YOU
CAN
RECEIVE
IMMEDIATE
ADVICE
AND HELP
PLEASE DO NOT EMAIL THE TORTOISE
TRUST DIRECTLY WITH GENERAL TORTOISE CARE ENQUIRIES!
These
WILL NOT be answered. No exceptions.
We would like to
be able to answer all these letters and questions, but we simply do not
have the time, staff, or resources to do so. Our main work is related
to research, rescue and wider education.
The
correct and best place to ask questions on diet, housing, breeding,
general care and behaviour IS VIA THE USER FORUM.
This service is not a substitution for seeking
professional help from a qualified veterinarian immediately if you
have a sick
animal. We cannot diagnose animals - but we can
provide expert help on all
kinds of husbandry matters that may be related to the problems you are
experiencing.
Just go to www.tortoisetrustforum.org
and take a few minutes to register. Then post your question or describe
your problem. We will see it very
quickly and will respond as soon as
possible.
Please also read the 'Articles' , 'FAQ' and 'Care Sheets' sections of
this website thoroughly. In 8 out of 10 cases, the information
you need is already there.
If the answer
you need is not there, then you should register to use the online
support forum (this is 100% free)
and post your problem there in the relevant section, for example, if
you have a sick animal, post in the veterinary section. This will be
seen
by us and by our more experienced members and volunteers. It operates
24 hours a day. In order to provide relevant and accurate
advice, we need relevant and accurate information from
you. It is no use saying
“my turtle has a bad eye” or “my tortoise has stopped eating, what
should I do
now?” In both cases, we could not offer any useful advice at
all because you have
not even told us what species is involved or how you are keeping it!
Help
us to help you by providing
enough information when requesting
help from the Tortoise Trust’s support and advice forum. Please say
what the species is, include a photo if possible, and describe your
housing, diet and the exact nature of the problem.
WE CANNOT HELP YOU IF YOU FAIL TO PROVIDE THE
INFORMATION ABOVE - IT IS ESSENTIAL THAT YOU PROVIDE ENOUGH
DETAIL FOR US TO
EVALUATE!
Free online help and advice from the Tortoise Trust
For admin, membership and
rehoming enquires ONLY please contact:
WE
NO LONGER HAVE A UK TELEPHONE NUMBER
AS WE ARE CURRENTLY WORKING IN SPAIN DOING FIELDWORK.
Note
also that postal mail sent to our UK forwarding address may take 2-3
weeks to arrive here. As always, by far the best way to contact us is BY EMAIL or VIA THE WEB FORUM. That is what is there
for. Please use it.
All previous telephone numbers are
obsolete. Please do not call them.
Please
use the email address given. If
you would like us to call you back, please include your telephone
number.